Privacy Policy

Neon Discounter B.V.

Last updated: 08-10-2024

Neon Discounter B.V. ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you use our services.

1. Contact Information

Neon Discounter B.V.
Karl Weisbardstraat 181,
3015 GM Rotterdam,
Netherlands

Email: info@neondiscounter.com

2. Data We Collect

We may collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, billing and shipping addresses.
• Payment Information: Payment details such as credit card information.
• Company Information: Company name, address, and relevant contact details.
• Design Information: Information required for custom neon sign designs.
• Technical Data: IP address, browser type, and information collected through cookies and tracking technologies.
  
  

3. How We Collect Data

We collect personal data directly from you when you:

• Place an order on our website.
• Request a quote or make an inquiry.
• Subscribe to our newsletter or promotional materials.
• Interact with our customer service team.
• Use our website, where data is also collected automatically through cookies and similar technologies.
  
  

4. Purpose of Data Collection

We use your personal data for the following purposes:

• Order Processing: To fulfill your orders, process payments, and deliver products.
• Customer Support: To provide assistance and respond to inquiries.
• Marketing: To send you promotional materials and offers (with your consent).
• Improvement of Services: To analyze data and improve our website and services.
  
  

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our obligations under a contract with you.
• Consent: When you have given explicit consent for certain types of processing, such as marketing communications.
• Legitimate Interests: For purposes such as improving our services and preventing fraud.
  
  

6. Data Sharing

We may share your personal data with:

• Shipping Companies: To deliver your orders.
• Payment Processors: To process payments securely.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you request the deletion of your personal data, we will comply, except where we are legally required to retain certain information, such as order data for tax purposes.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, except where retention is required by law.
• Objection: Object to the processing of your personal data for specific purposes.
• Portability: Request the transfer of your personal data to another service provider.

To exercise these rights, please contact us at info@neondiscounter.com.

9. Security Measures

We take the security of your personal data seriously and implement the following measures:

• Encryption: We use industry-standard encryption protocols to protect your data during transmission and storage.
• Access Control: Access to personal data is restricted to authorized personnel only.
• Regular Audits: We regularly audit our systems for security vulnerabilities and ensure compliance with data protection regulations.
  
  

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

• Analyze website traffic and usage patterns.
• Remember your preferences and improve site functionality.
• Deliver targeted advertising.

You can control the use of cookies through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the date at the top of this policy and, where required by law, obtain your consent.

12. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

If you have any questions about this Privacy Policy or your personal data, please contact us at info@neondiscounter.com.